My research addresses the challenge of effective knowledge sharing from an MIS perspective. Thus, I investigate the use, application, and effects of information technology on various facets of the knowledge sharing process. My work is divided into three main streams: technology-mediated communications (TMC), Enterprise Resource Management Systems / Accounting Information Systems (ERP/AIS), and the application of information theory (dimensions of information) to distinct knowledge sharing problems (e.g. digital divide, knowledge management, and ethics).

In regard to TMC, I Have examined the use and effects of videoconference, email, and other technologies and shown that choosing the right medium makes a difference. My Management Science article, which was the result of six years of work, looks into how people using different media process the received information differently. Concurrently, I wrote another paper (under review) based on an experiment that considers how videoconferencing may hamper the communication process. Also, by studying several teams and communities inside large corporations I have observed that push technologies (as opposed to pull technologies) have a positive effect on team and community cohesion.
In connection with the current problems that confront enterprises, I have worked on the development of an innovative accounting data model called IAC (Items, Agents, and Cash) that simplifies the design and implementation of AIS. I have several peer-reviewed publications in this topic and co-edited a book titled Enterprise Resource Planning for Global Economies: Managerial Issues and Challenges that was published in early 2008.  Moreover, at least three commercial systems are currently based on this model.

In my third stream of research, I first used information theory to understand how the Internet effects the Digital Divide between countries. Then I pushed the analysis from the Internet into the use of any advanced information technology in developing countries. This work provides a theoretical framework that helps to explain the potential impacts of large national and international IT projects, answering questions such as why Singapore obtained such a significant competitive advantage from its technology investment while countries like Haiti did not.

In addition, I applied this same theory to the field of Knowledge Management (KM). In a multidisciplinary study I explore the KM’s bottleneck and propose Pragmatic Minimization, an artifact that can help focus the efforts to solve the KM bottleneck.